Shipping, Refunds and Taxes
Shipping and Delivery
We charge a flat fee for shipping. Our rates are as followed:
- US $4.50
- Canada $10
- United Kingdom $15
- Australia & New Zealand $20
Standard shipping is USPS (United States Postal Service) First Class Mail. USPS First Class Mail delivers in 1-3 business days but is not guaranteed. Orders to non-contiguous states may be longer.
Orders typically ship within 1-2 days and most within 24 hours. Orders are shipped every day except Sunday and major holidays.
We take great pride in our packaging, we do our best to ensure your order arrives safe and undamaged. We do this by packing our patterns in rigid flat cardboard mailers so they don't bend while in transit.
Unfortunately we do not accept returns or exchanges on cross stitch patterns and or charts.
Taxes will be charged on most U.S. orders, excluding military addresses. Recent legislation has allowed states to mandate whether sales tax can be charged on online purchases shipping to their state. Most states have enacted laws to take advantage of this. Based on the shipping address of your order, we may now be required to charge sales tax. We know no one likes paying taxes but it is important that we adhere to all applicable state tax laws.